Privacy policy

Privacy Policy | Pacific TCG Store Australia

Read the Pacific TCG Store Privacy Policy and learn how we collect, use and protect customer information when shopping for Pokémon, One Piece and other TCG products in Australia.

Last updated: 25 August 2026

Pacific TCG Store ("Pacific TCG Store", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit pacifictcgstore.com, create an account, purchase trading card products from us, contact us, subscribe to marketing communications or otherwise interact with Pacific TCG Store.

Pacific TCG Store is an Australian online trading card store specialising in products including Pokémon, One Piece, Dragon Ball, Weiss Schwarz and other trading card games and collectibles.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy and Refund Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Pacific TCG Store.

We may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account and login information
  • Order and purchase history
  • Payment confirmation and transaction information
  • Products you view or add to your cart
  • Customer service enquiries and correspondence
  • Reviews or other content you choose to submit
  • Marketing preferences
  • IP address
  • Browser and device information
  • Website activity and usage information
  • Information collected through cookies, pixels and similar technologies

You may choose not to provide certain information. However, this may prevent us from being able to process an order, create an account or provide certain services.

2. How We Collect Your Information

We may collect personal information:

Information you provide directly

This includes information you provide when you:

  • Place an order
  • Create or manage an account
  • Contact Pacific TCG Store
  • Subscribe to emails or other marketing
  • Submit a product review
  • Participate in a promotion or giveaway
  • Request a return, refund or other customer support

Information collected automatically

When you visit pacifictcgstore.com, certain information may be collected automatically through cookies, pixels and similar technologies.

This can include information about your device, browser, IP address, pages viewed, products viewed, shopping activity and how you interact with our website.

Information from service providers

We may also receive information from companies that help us operate Pacific TCG Store, including:

  • Shopify
  • Payment providers
  • Shipping and fulfilment providers
  • Analytics providers
  • Email and marketing providers
  • Advertising platforms
  • Fraud prevention and security providers

3. How We Use Your Personal Information

We may use your personal information to:

Process and deliver your orders

We use your information to:

  • Process payments
  • Confirm orders
  • Pack and dispatch orders
  • Arrange shipping and delivery
  • Provide tracking information
  • Manage returns, refunds and exchanges
  • Contact you regarding an order

Operate Pacific TCG Store

We may use information to:

  • Create and manage customer accounts
  • Provide customer support
  • Respond to questions and enquiries
  • Maintain and improve our website
  • Understand how customers use our store
  • Improve our products and customer experience

Marketing and advertising

Where permitted, we may use your information to:

  • Send you information about new trading card releases
  • Notify you about Pokémon, One Piece and other TCG product launches
  • Provide information about pre-orders, restocks, promotions and special offers
  • Measure the effectiveness of advertising
  • Show advertising that may be more relevant to your interests

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing will not prevent us from sending transactional messages relating to an order, payment, account or customer service request.

Security and fraud prevention

We may use personal information to detect, investigate and prevent:

  • Fraudulent transactions
  • Unauthorised account access
  • Malicious activity
  • Misuse of our website
  • Other security risks

Legal and regulatory obligations

We may also use or retain information where reasonably necessary to comply with applicable laws, taxation and accounting requirements, resolve disputes, enforce agreements or protect our legal rights.

4. Shopify and Payment Processing

Pacific TCG Store is powered by Shopify.

Shopify may collect and process personal information when you browse our website, create an account, use Shopify services or make a purchase.

Payment information may also be processed by Shopify and/or the applicable payment provider used to complete your transaction.

The information handled by these providers is subject to their own privacy policies and security practices.

Pacific TCG Store generally receives the information required to confirm and manage your transaction rather than needing to independently process all payment credentials.

5. Cookies and Tracking Technologies

Like most online stores, Pacific TCG Store uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep your shopping cart functioning
  • Remember preferences
  • Keep accounts secure
  • Understand website traffic
  • Measure website performance
  • Analyse how customers use our store
  • Measure advertising performance
  • Personalise certain content or advertising

Some cookies are necessary for the website to function, while others may relate to analytics, marketing or advertising.

You can control or reject certain cookies through your browser settings and, where available, through the privacy or cookie controls displayed on our website.

Blocking certain cookies may affect some features of the Pacific TCG Store website.

For more information about cookies used by Shopify-powered stores, please refer to Shopify's Cookie Policy.

6. How We Share Personal Information

We do not disclose personal information unnecessarily.

We may disclose information to service providers where reasonably required to operate Pacific TCG Store, including:

  • Shopify
  • Payment processors
  • Shipping and courier providers
  • IT and website service providers
  • Cloud storage providers
  • Customer service platforms
  • Analytics providers
  • Marketing and advertising providers
  • Fraud prevention and security providers

These businesses may only receive the information reasonably required to perform their services, subject to their own obligations and privacy practices.

We may also disclose information:

  • Where you have requested or consented to the disclosure
  • To comply with applicable law or a valid legal request
  • To protect our rights, customers or business
  • To investigate suspected fraud or unlawful activity
  • In connection with a sale, restructuring or transfer of all or part of the business

7. International Processing of Information

Pacific TCG Store is based in Australia, but some of the technology and service providers we use operate internationally.

As a result, personal information may be stored or processed outside Australia, including through Shopify and other service providers.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

8. Data Security

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification or disclosure.

We also rely on security measures provided by Shopify and other trusted service providers involved in operating our online store.

However, no website, internet transmission or data storage system can be guaranteed to be completely secure.

You should keep your account password and login details confidential and contact us if you believe your Pacific TCG Store account has been accessed without permission.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

  • Maintain customer accounts
  • Complete and document transactions
  • Meet accounting and taxation obligations
  • Manage returns or disputes
  • Prevent fraud
  • Comply with legal obligations

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate.

10. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before completing a request.

In some circumstances, applicable law may permit or require us to decline a request. If this occurs, we will provide an explanation where required.

11. Your Privacy Choices

Depending on where you live and the laws that apply to you, you may have additional privacy rights.

These may include rights to:

  • Access your personal information
  • Correct inaccurate personal information
  • Request deletion of certain information
  • Withdraw consent where processing relies on consent
  • Restrict certain uses of your information
  • Opt out of certain marketing communications or data-sharing activities

You can also manage certain privacy preferences through the customer privacy controls available on our website, where applicable.

12. Marketing Communications

If you subscribe to Pacific TCG Store marketing, we may contact you about:

  • Other trading card game releases
  • Booster boxes and booster packs
  • Pre-orders
  • Restocks
  • Promotions
  • Special offers
  • Store news

You can unsubscribe at any time through the link contained in our marketing emails or by contacting us.

13. Product Reviews and Public Content

If you choose to submit a product review or other content to a public section of Pacific TCG Store, that information may be visible to other website visitors.

Please avoid including private or sensitive personal information in publicly visible reviews or content.

14. Children's Privacy

Our online store is not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and, where appropriate, remove the information.

15. Third-Party Websites

Pacific TCG Store may contain links to websites or services operated by third parties, including social media platforms.

We are not responsible for the privacy practices, security or content of websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Australian Privacy

Pacific TCG Store is based in Australia.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our handling of personal information, we aim to manage that information in accordance with those requirements.

Nothing in this Privacy Policy limits any rights you may have under applicable Australian privacy or consumer laws.

17. Privacy Complaints

If you have a question or complaint regarding how Pacific TCG Store has handled your personal information, please contact us.

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

If applicable and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices
  • Our website or services
  • Technology we use
  • Legal or regulatory requirements

The latest version will be published on pacifictcgstore.com and the "Last updated" date at the top of this page will be revised.

We encourage customers to review this Privacy Policy periodically.

19. Contact Pacific TCG Store

For questions about this Privacy Policy, your personal information or a privacy request, please contact:

Pacific TCG Store
Email: jess@pacifictcgstore.com