Shipping policy

Shipping & Delivery | Pacific TCG Store Australia

Last updated: 25 August 2026

Pacific TCG Store is a Sydney-based Australian trading card store shipping Pokémon, One Piece, Dragon Ball, Weiss Schwarz, Japanese TCG products, booster boxes, booster packs, graded cards and collectibles to customers across Australia and selected international destinations.

We know trading card collectors care about receiving their products quickly and safely, so we take care when preparing and packaging every order.

This Shipping & Delivery Policy explains our order processing times, Australia Post shipping options, tracking, free shipping, pre-orders, local pickup and international delivery.

1. Order Processing & Dispatch

Orders for in-stock products are generally processed and dispatched within 1–2 business days after payment has been successfully received.

Business days are Monday to Friday and exclude NSW and Australian public holidays.

During particularly busy periods, including:

  • Major Pokémon and One Piece releases
  • New TCG set launches
  • Sales and promotions
  • Christmas and holiday periods

dispatch may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

2. Shipping Within Australia

Pacific TCG Store ships orders Australia-wide using Australia Post.

Shipping options available at checkout may include:

Australia Post Parcel Post

Parcel Post is our standard tracked delivery option.

Australia Post currently advises that Parcel Post generally takes approximately:

2–6 business days

Delivery times vary depending on your location and are calculated from the date the parcel is dispatched, not the date the order is placed.

Regional and remote locations may take longer.

Australia Post Express Post

Express Post is available for customers who would like faster delivery.

Australia Post currently advises that Express Post generally takes approximately:

1–3 business days

Express Post speeds may vary depending on the destination and Australia Post network conditions.

Choosing Express Post speeds up the delivery service after dispatch but does not necessarily change our normal order-processing time.

3. Free Shipping on Orders Over $320

Pacific TCG Store currently offers FREE SHIPPING on eligible orders over $320 AUD.

When your order qualifies for free shipping, the available free-shipping option will be displayed automatically at checkout.

Free shipping generally applies to the standard shipping option unless otherwise stated.

From time to time we may change the free-shipping threshold or offer additional free-shipping promotions. The offer displayed on pacifictcgstore.com at the time you place your order will apply.

4. Shipping Costs

Shipping costs are calculated at checkout.

The shipping price may depend on factors including:

  • The weight and size of your order
  • The number of products ordered
  • Your delivery location
  • The shipping service selected
  • Whether additional shipping services are required

You will be able to review the available shipping options and cost before completing your purchase.

5. Tracking Your TCG Order

Tracked orders are provided with an Australia Post tracking number after dispatch.

Your tracking information will normally be sent to the email address provided when you placed your order.

Please allow some time after receiving your shipping confirmation for Australia Post tracking information to become active.

Once your order has entered the Australia Post network, you can follow its progress using the tracking information provided.

6. Secure Packaging for Trading Cards & Booster Boxes

We understand that condition matters to trading card collectors.

Pacific TCG Store takes reasonable care to securely package orders containing products such as:

  • Pokémon booster boxes
  • One Piece booster boxes
  • Japanese TCG products
  • Booster packs
  • Special sets
  • Promotional cards
  • PSA and other graded cards
  • Sealed trading card products

The type of protective packaging used will depend on the size, value and contents of the order.

Our aim is to protect your trading card products from unnecessary movement and damage during normal transit.

Minor factory or manufacturer imperfections to sealed TCG packaging are separate from shipping damage and are addressed in our Refund & Returns Policy where applicable.

7. Pre-Order Shipping

Products marked PRE-ORDER are not available for immediate dispatch.

The expected release or shipping date will generally be displayed on the relevant product page.

Release dates and estimated arrival dates may change because of circumstances outside our reasonable control, including:

  • Manufacturer delays
  • Distributor delays
  • Supplier allocation changes
  • International freight delays
  • Customs processing
  • Changes to official TCG release dates

We aim to dispatch pre-orders as soon as reasonably possible after the stock arrives and is ready for fulfilment.

Please refer to our Refund, Returns & Pre-Order Policy for further information about pre-orders and cancellations.

8. Orders Containing Pre-Order & In-Stock Products

If you place one order containing both:

in-stock products + pre-order products

your order may be held until all products are available for dispatch.

For example, if you purchase an in-stock Japanese Pokémon booster box together with a future One Piece pre-order, the in-stock product may be held until the pre-order product arrives.

If you would like available products shipped immediately, we recommend placing separate orders for in-stock and pre-order products.

If you have already placed a combined order and would like to request separate shipping, please contact us. Additional shipping charges may apply.

9. Local Pickup in Sydney

Local pickup may be available for selected orders in Sydney, NSW.

If local pickup is available, the option will be displayed during checkout or on the relevant product page.

After your purchase, we will contact you with the applicable pickup details.

Please wait until you receive confirmation that your order is ready for pickup before attending the collection location.

Pickup availability, locations and collection times may vary.

10. Delivery Addresses

Please carefully check your delivery address before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact us at jess@pacifictcgstore.com as soon as possible.

We will do our best to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

11. Authority to Leave & Safe Drop

Australia Post may offer delivery preferences such as Safe Drop or collection from a Post Office or Parcel Locker.

These options are managed through Australia Post and may depend on the delivery service, location and parcel.

Where you instruct Australia Post to leave a parcel in a particular location, please ensure the location is appropriate and secure.

12. Delivery Delays

Australia Post delivery times are estimates rather than guaranteed delivery dates.

Delivery can occasionally be affected by circumstances outside Pacific TCG Store's reasonable control, including:

  • Australia Post network delays
  • Severe weather
  • Natural disasters
  • Peak shopping periods
  • Public holidays
  • Transport disruptions
  • Remote delivery locations
  • Customs delays for international orders

Once your order has been dispatched, your tracking information will generally provide the most current delivery status.

13. Missing or Delayed Parcels

If your tracking information shows an unusual delay or you believe your parcel may be missing, please first check the latest Australia Post tracking information.

If you still need assistance, contact us at jess@pacifictcgstore.com with your order number.

We can review the shipment information and assist with the next steps where appropriate.

Please do not assume a parcel is lost simply because it has passed an estimated delivery date, as delays can occasionally occur within the carrier network.

14. Tracking Shows Delivered but You Cannot Find Your Order

If tracking shows that your order has been delivered but you cannot locate it, we recommend checking:

  • Around the delivery location
  • Any designated Safe Drop location
  • With other members of your household
  • With building reception or management where applicable
  • Your local Post Office
  • Your Australia Post tracking notifications

If the parcel still cannot be located, please contact us and Australia Post so the delivery can be investigated where appropriate.

15. Parcels Returned to Sender

A parcel may be returned to Pacific TCG Store if:

  • The delivery address was incorrect or incomplete
  • The parcel was not collected from Australia Post
  • Delivery could not be completed
  • The recipient was unavailable and the parcel remained uncollected

If an order is returned to us, we will contact you to discuss the available options.

Where the return occurred because of an incorrect address supplied by the customer or because the parcel was not collected, additional postage may be required before the order can be sent again.

This does not apply where the issue was caused by Pacific TCG Store or where otherwise required by Australian Consumer Law.

16. Damaged During Shipping

We carefully package our TCG products, but occasionally parcels can be damaged during transit.

If your order arrives damaged, please contact:

jess@pacifictcgstore.com

as soon as reasonably possible.

Please provide:

  • Your order number
  • Photographs of the shipping box or satchel
  • Photographs of any damaged packaging
  • Photographs of the affected product

Please keep the shipping packaging while the issue is being reviewed, where reasonably possible.

Our Refund, Returns & Pre-Order Policy contains further information about damaged, faulty or incorrectly supplied products.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law.

17. High-Value Trading Card Orders

For certain high-value orders, Pacific TCG Store may use additional delivery measures where appropriate.

These may include services such as:

  • Signature on delivery
  • Additional tracking
  • Additional transit cover
  • Alternative packaging arrangements

These measures may vary according to the order value, products purchased and delivery destination.

18. International Shipping

Pacific TCG Store may ship Pokémon cards, One Piece TCG products, Japanese trading cards and other eligible products internationally to selected countries.

International shipping availability and available Australia Post services will be shown at checkout.

Depending on the destination, available services may include Australia Post International Standard or International Express.

International delivery times vary considerably by destination.

As a general guide, Australia Post currently estimates approximately:

International Standard: 5–10 business days

International Express: 3–6 business days

These are estimates between major metropolitan destinations and do not include time spent in customs.

Regional destinations, customs processing and local postal networks can result in longer delivery times.

19. International Customs, Taxes & Import Duties

International customers are responsible for checking the import rules that apply in their destination country.

International orders may be subject to:

  • Import duties
  • Customs charges
  • Local taxes
  • GST or VAT
  • Customs processing fees
  • Other government charges

Unless expressly collected at checkout, these charges are generally not included in the Pacific TCG Store product or shipping price and may be payable by the recipient.

Pacific TCG Store does not control foreign customs authorities or the amount of any import taxes or duties they may impose.

Customs processing may also delay international deliveries.

20. International Address Requirements

International customers are responsible for providing a complete and accurate delivery address that can be serviced by the selected postal carrier.

Pacific TCG Store is not responsible for delays caused solely by incorrect or incomplete delivery information supplied by the customer.

If an international parcel is returned to us, additional postage may be required to resend the order where permitted by law.

21. Shipping Promotions

From time to time, Pacific TCG Store may offer:

  • Free shipping
  • Discounted shipping
  • Promotional shipping rates
  • Free Express shipping
  • Other delivery promotions

Any additional conditions or expiry dates will be displayed with the relevant promotion.

22. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies available to you under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Our Shipping Policy should be read together with our:

  • Refund, Returns & Pre-Order Policy
  • Terms of Service
  • Privacy Policy

23. Contact Pacific TCG Store

If you have a question about shipping, tracking, local pickup or delivery of your trading card order, please contact:

Pacific TCG Store
Email: jess@pacifictcgstore.com
Website: pacifictcgstore.com
Location: Sydney, New South Wales, Australia

Please include your order number when contacting us about an existing order.

We're happy to help.