Terms of service

Terms & Conditions | Pacific TCG Store Australia

Last updated: 25 August 2026

Welcome to Pacific TCG Store.

These Terms of Service ("Terms") govern your use of pacifictcgstore.com and any purchases made from Pacific TCG Store ("Pacific TCG Store", "we", "us" or "our").

Pacific TCG Store is an Australian online trading card store offering products including Pokémon, One Piece, Dragon Ball, Weiss Schwarz, Japanese trading cards, booster boxes, booster packs, special sets, graded cards, accessories and other TCG collectibles.

By accessing our website, creating an account or placing an order with Pacific TCG Store, you agree to these Terms together with our Privacy Policy, Refund Policy and Shipping Policy.

Nothing in these Terms is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

1. Using Pacific TCG Store

You may use Pacific TCG Store for lawful purposes only.

You must not:

• Use our website for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our website, systems or customer accounts
• Introduce viruses, malware or other harmful code
• Interfere with the operation or security of our website
• Scrape, copy or reproduce substantial parts of the website without permission
• Use false or misleading information when placing an order
• Use our website in a way that infringes the rights of Pacific TCG Store or another person

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached or our website is being misused.

2. Our Online Store

Pacific TCG Store is powered by Shopify, which provides the ecommerce platform used to operate our online store.

Products displayed on our website may include:

• Japanese Pokémon booster boxes and booster packs
• One Piece Card Game products
• Dragon Ball trading card products
• Weiss Schwarz products
• Simplified Chinese Pokémon products
• Special sets and promotional products
• PSA and other professionally graded trading cards
• Trading card accessories
• Pre-order products
• Other TCG and collectible products

Product availability may change without notice.

3. Product Information

We aim to provide accurate product descriptions, photographs, pricing, release information and availability.

However, trading card products can vary between regions, print runs and manufacturers.

Product images may sometimes be illustrative, particularly for products that have not yet been officially released.

Colours and packaging may also appear slightly different depending on your screen, device or subsequent manufacturer changes.

If a material error is identified in a product listing after you place an order, we may contact you to discuss the available options, including correction or cancellation where appropriate.

Nothing in this section limits your rights under the Australian Consumer Law.

4. Trading Card Product Variations

Trading cards and sealed TCG products are collectible products and can be subject to normal manufacturing variations.

Depending on the product, these may include minor variations in:

• Shrink wrap
• Packaging
• Box condition
• Print alignment
• Card centring
• Surface condition
• Factory seals
• Promotional materials
• Included inserts

Where we sell an item as new or sealed, we will make reasonable efforts to supply it in the condition described.

Minor packaging imperfections that do not affect the product itself may occur during manufacturing, distribution or transportation.

This does not affect any rights you may have where a product fails to meet the consumer guarantees under Australian Consumer Law.

5. Randomised Trading Card Products and Pull Rates

Booster boxes, booster packs and many other trading card products contain randomised cards.

Unless we expressly state otherwise in a product listing, Pacific TCG Store does not guarantee:

• A particular card
• A particular rarity
• A specific pull rate
• A secret rare or alternate art card
• A particular card value
• A particular number of "hits"
• A financial return from opening a product

Card distribution and pull rates are determined by the relevant manufacturer.

Opening a trading card product involves accepting the randomised nature of the product.

6. Graded Cards and Card Condition

Where Pacific TCG Store sells professionally graded cards, the grade shown is the grade assigned by the relevant grading company, such as PSA or another third-party grading service.

Pacific TCG Store does not independently guarantee that:

• Another grading company would assign the same grade
• The same card would receive the same grade if resubmitted
• A graded card will increase or maintain its value
• A grading company's standards will remain unchanged

For ungraded or raw cards, any condition description provided represents our reasonable assessment of the card at the time it is listed.

Condition assessments can involve some subjectivity.

7. Prices and Currency

Unless otherwise stated, prices displayed on Pacific TCG Store are in Australian dollars (AUD).

Prices may change from time to time due to factors including:

• Supplier pricing
• Exchange rates
• Product availability
• Market conditions
• Manufacturer pricing
• Promotional offers

A change to the listed price of an item will not ordinarily affect an order that has already been accepted and paid for, except where there has been an obvious pricing error or as otherwise permitted by law.

Shipping charges, where applicable, are calculated or displayed at checkout.

8. Orders and Order Acceptance

Submitting an order through Pacific TCG Store is an offer to purchase the products in your order.

You will normally receive an automated confirmation after placing your order.

We may need to cancel or decline an order in circumstances including:

• The product is unavailable
• There has been an obvious pricing or listing error
• Payment cannot be authorised
• We reasonably suspect fraud or unauthorised payment activity
• Incorrect customer information has been supplied
• An order breaches a published purchase limit
• We reasonably believe an order has been placed in breach of these Terms

If we cancel an order after payment has been received, we will provide a refund for the cancelled amount unless another arrangement has been agreed with you.

9. Purchase Limits and High-Demand Releases

Certain Pokémon, One Piece or other high-demand TCG releases may have customer purchase limits.

Where a limit applies, it may be stated on the relevant product page or promotion.

We may cancel quantities exceeding a stated purchase limit, including where multiple orders reasonably appear to have been placed by the same customer, household or payment method for the purpose of circumventing a limit.

Any refund required following such a cancellation will be processed in accordance with our applicable policies and Australian Consumer Law.

10. Pre-Orders

Pacific TCG Store may offer pre-orders for upcoming trading card products and releases.

A pre-order allows you to order a product before it is available for immediate dispatch.

Release dates and estimated arrival dates for pre-order products are based on information available from manufacturers, distributors and suppliers.

These dates are estimates and may change due to matters outside our reasonable control, including:

• Manufacturer delays
• Distributor delays
• International freight delays
• Customs processing
• Allocation changes
• Changes to official release dates

We will make reasonable efforts to keep customers informed of significant changes affecting pre-orders.

Cancellation and refund arrangements for pre-orders are governed by our Refund Policy, subject always to your rights under Australian Consumer Law.

Before purchasing a pre-order item, please check the product description and estimated release information carefully.

11. Orders Containing Pre-Order and In-Stock Products

If an order contains both pre-order and in-stock products, dispatch timing may depend on the shipping option and fulfilment arrangements available at the time of purchase.

Unless otherwise specified, an order may be held until all products are available for dispatch.

Customers who require in-stock products immediately should consider placing them in a separate order from pre-order products.

12. Payment

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed through Shopify and third-party payment providers.

You agree to provide accurate and authorised payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Pacific TCG Store does not independently store complete credit card information where payment information is processed by Shopify or another payment provider.

13. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Pacific TCG Store currently offers domestic shipping through Australia Post and may offer international delivery to selected destinations.

Shipping charges may vary according to factors including:

• Order value
• Package weight
• Delivery destination
• Shipping method
• Product dimensions

Estimated delivery timeframes are estimates only.

Once an order has been transferred to a shipping provider, delivery timeframes can be affected by events outside our reasonable control.

Where tracking is available, tracking information will generally be supplied after dispatch.

Please ensure your shipping information is complete and accurate before submitting an order.

14. Local Pickup

Where local pickup is offered, customers will be notified when their order is ready for collection.

Please do not attend the pickup location before receiving confirmation that your order is ready.

Collection requirements and available collection times may change.

15. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled in accordance with our Refund Policy and Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product does not meet an applicable consumer guarantee.

Any voluntary change-of-mind return policy we offer operates in addition to, and does not replace, your statutory consumer rights.

Please review our Refund Policy for information about:

• Change-of-mind returns
• Damaged products
• Incorrect products
• Defective products
• Pre-order cancellations
• Return procedures
• Refund processing

16. Damaged Deliveries

We take reasonable care when packaging trading card products for delivery.

If your order arrives damaged, defective or incorrect, please contact Pacific TCG Store as soon as reasonably possible and provide:

• Your order number
• Details of the issue
• Photographs of the product
• Photographs of the packaging where relevant

This information helps us assess the issue and determine an appropriate solution.

Any timeframe we request for reporting an issue does not remove rights that you may otherwise have under Australian Consumer Law.

17. Change of Mind

Australian Consumer Law does not generally require a retailer to provide a refund simply because a customer:

• Changed their mind
• No longer wants the product
• Found the product cheaper elsewhere
• Ordered the wrong product

Pacific TCG Store may nevertheless offer change-of-mind returns in accordance with our Refund Policy.

Where we voluntarily accept a change-of-mind return, conditions may apply regarding product condition, packaging, shipping costs and return approval.

18. Authenticity of Products

Pacific TCG Store takes product authenticity seriously.

We source products through suppliers and distribution channels that we consider appropriate for authentic TCG products.

Unless specifically stated otherwise, products sold as genuine Pokémon, One Piece, Dragon Ball, Weiss Schwarz or other officially licensed TCG products are represented as authentic products.

If you believe there is an authenticity issue with a product received from us, please contact us promptly so we can investigate.

19. Product Value and Collectible Markets

Trading cards and sealed products can increase or decrease in market value.

Prices for collectibles may fluctuate significantly after purchase.

Pacific TCG Store does not provide financial or investment advice and does not guarantee that:

• A product will maintain its value
• A product will increase in value
• Market prices will remain stable
• A product purchased from us can later be resold for a particular amount

A subsequent change in secondary-market value does not by itself mean that a product was incorrectly priced when purchased.

20. Promotions, Discount Codes and Giveaways

From time to time Pacific TCG Store may offer:

• Discount codes
• Sales
• Promotional offers
• Competitions
• Giveaways

Additional terms may apply to an individual promotion.

Unless otherwise stated, promotional codes:

• Cannot be redeemed for cash
• May have an expiry date
• May exclude certain products
• May not be combined with other promotions
• May be limited to one use per customer

We may cancel or amend a promotion where reasonably necessary, subject to applicable law.

21. Customer Accounts

You are responsible for maintaining the confidentiality of your account login information.

You are responsible for activity carried out through your account where you have authorised that activity.

Please contact us if you believe your account has been accessed without permission.

You agree to provide current and accurate account and contact information so that we can communicate with you regarding purchases.

22. Reviews, Comments and Customer Content

Customers may be able to submit reviews, comments, photographs or other content.

By submitting content to Pacific TCG Store, you confirm that:

• You have the right to submit it
• It is not false or misleading
• It does not unlawfully infringe another person's rights
• It does not contain malicious software
• It does not contain unlawful, abusive or defamatory material

Where permitted by law, you grant Pacific TCG Store permission to display, reproduce and use content you voluntarily submit in connection with our store, products and marketing.

We may moderate or remove content where reasonably necessary.

We will not intentionally manipulate customer reviews in a way that creates a false or misleading impression of customer experiences.

23. Intellectual Property

Unless otherwise stated, the original content and design elements created for Pacific TCG Store are owned by or licensed to Pacific TCG Store.

You may not reproduce, distribute, commercially exploit or substantially copy our original website content without our permission.

Names, logos, artwork and intellectual property associated with Pokémon, One Piece, Dragon Ball, Weiss Schwarz and other third-party brands remain the property of their respective owners.

Pacific TCG Store's sale of genuine products does not imply ownership of or affiliation with those intellectual property rights unless expressly stated.

24. Third-Party Services and Links

Our website may use or link to third-party services including:

• Shopify
• Payment providers
• Australia Post
• Social media platforms
• Review platforms
• Analytics services
• Marketing services

Third-party websites and services operate under their own terms and privacy practices.

Pacific TCG Store is not responsible for the operation or content of third-party websites that we do not control.

25. Privacy

Personal information provided through Pacific TCG Store is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information when you browse our website, place an order, create an account or otherwise interact with Pacific TCG Store.

26. Website Availability and Errors

We aim to keep pacifictcgstore.com available and accurate, but we cannot guarantee that the website will always be:

• Available without interruption
• Free from technical issues
• Free from errors
• Compatible with every device or browser

We may temporarily suspend or modify parts of the website for maintenance, security, upgrades or other operational reasons.

27. Pricing and Listing Errors

Occasionally our website may contain errors relating to:

• Pricing
• Product descriptions
• Availability
• Promotions
• Shipping charges
• Release dates
• Product images

We reserve the right to correct genuine errors.

If an error materially affects an order you have already placed, we may contact you to explain the issue and provide appropriate options.

Nothing in this section permits Pacific TCG Store to engage in misleading or deceptive conduct or otherwise limits your rights under Australian Consumer Law.

28. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies:

• The Australian Consumer Law
• Any consumer guarantee
• Any statutory right or remedy
• Any liability that cannot legally be excluded or limited

To the maximum extent permitted by law, Pacific TCG Store is not responsible for indirect or consequential loss arising from the use of our website where such liability can lawfully be excluded.

Where liability can lawfully be limited, our liability will be limited to the maximum extent permitted by applicable law.

29. Indemnity

To the extent permitted by law, you agree to be responsible for loss reasonably incurred by Pacific TCG Store resulting directly from your unlawful use of our website, intentional misuse of our services or material breach of these Terms.

Nothing in this section requires you to indemnify Pacific TCG Store for loss caused by our own negligence, breach of law or conduct for which liability cannot lawfully be excluded.

30. Australian Consumer Law

These Terms operate subject to the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Consumer guarantees may apply automatically when you purchase goods from us.

These rights cannot be removed simply because a different return, warranty or store policy is stated on our website.

Nothing in these Terms or any other Pacific TCG Store policy is intended to exclude or limit those rights.

31. Governing Law

Pacific TCG Store is based in New South Wales, Australia.

These Terms are governed by the laws applicable in New South Wales, Australia, subject to any rights you may have under applicable consumer protection laws.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our products or services
• Our business practices
• Our website
• Technology
• Applicable laws or regulations

The latest version will be published on pacifictcgstore.com together with the date it was last updated.

Changes will apply from the date the updated Terms are published unless otherwise required by law.

33. Entire Agreement

These Terms, together with the policies expressly referred to in them, form the agreement governing your use of Pacific TCG Store.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

34. Contact Pacific TCG Store

If you have a question about these Terms of Service or an order placed through Pacific TCG Store, please contact us:

Pacific TCG Store
Email: pacifictcgstore@gmail.com